At triC, your satisfaction matters. If something doesn’t work out, we’ve made returns and exchanges simple and transparent.
Returns
- Returns are accepted within 3 days from the delivery date.
- The item must be in its original condition — unworn, unwashed, and without any alterations.
- A clear photo or video of the item must be sent to our customer service team for quality review. The courier will also inspect the item upon pickup.
- Once approved, we will refund the product price only, excluding the return shipping fee. Return shipping costs are determined by the courier company.
Exchanges
- Exchanges are accepted within 14 days from the delivery date.
- The item must be in its original condition — unworn, unwashed, and without any alterations.
- A clear photo or video of the item must be sent to our customer service team for quality review. The courier will also inspect the item upon pickup.
- Customers are responsible for the exchange shipping fee, which is determined by the courier company.
Processing Time
- Requests are reviewed within 24 hours.
- Once approved, your return or exchange will be processed within 5 business days.